Manufacturers and their customers benefit by being able to transition from reactive field service to proactive remote monitoring and maintenance, increasing productivity and profitability.  Companies that have deployed an IDM solution are seeing benefits to four key business processes:

Service handling.  Monitoring and managing customer devices delivers improved service, lower cost-to-serve, and higher customer retention rates.  IDM also enables new types of service offerings to increase services revenue opportunities.

Software management.  Automation improves the efficiency and reliability of the software update process, and helps with regulatory compliance by maintaining accurate records of changes to customer devices.  It can also enable new sales models by offering software features and applications on a trial basis.

Pricing and ordering.  IDM-enabled usage monitoring supports "pay as you go" pricing models, which may allow companies to target a new market segment.  Usage monitoring also enables proactive consumables sales and better parts and inventory management.

Content delivery.  By providing the customer content to help them run their own operations more effectively, equipment manufacturers demonstrate they can be true business partners rather than just product vendors.