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| Production imaging systems are undergoing a major transformation.
Pre-press and web printing systems are giving way to digital short
run personalized printing, publishing houses are moving towards a
"print on demand" model, and just about everyone is eyeing
the digital minilab market as the largest opportunity to come around
in a very long time. The one thing that all of these new markets have
in common is sophisticated, high volume, high quality color printing
systems that are critical to the end user’s business. |
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Business Challenge
The change to digital printing brings significant challenges to manufacturers
of production imaging systems. As the lines separating the traditional printing
and photoprocessing industries blur, competition is now coming from unfamiliar
quarters. The business challenge is to differentiate yourself from this
newfound competition by providing high quality systems with consistent performance
and unparalleled reliability. In addition to the competition in the equipment
space, competition is just as fierce in the much more lucrative consumables
space. The key to high margin profits in the new age of production printing
systems is to augment a premier product line with a strong, efficient aftermarket
offering consisting of a proactive service organization along with an efficient
consumables organization that provides an optimized replenishment strategy
for your customers.
The Questra Solution
The question is how to create the intimate customer relationships needed
to keep tabs on equipment usage, status, performance trends and quality
without placing a service engineer at every customer’s site. Fortunately,
there is an answer. The Questra IDM Application Suite allows manufacturers
to monitor the performance of your equipment, substitute predictive maintenance
for emergency calls, reduce unplanned downtime, ensure high quality output
and provide an accurate measure of consumable usage.
Questra offers powerful, enterprise software which allows production imaging equipment manufacturers and service
providers to monitor, manage and service their equipment remotely over the
Internet, thereby reducing unplanned site visits, increasing consistent
uptime and consistent output. Real-time, remote monitoring provides early
warning of issues, replacing emergency calls with predictive maintenance.
Sophisticated analytics provide long term trend analysis that can identify
impending problems in their infancy. Remote diagnostics deliver expert knowledge
and assistance from the technical service team, whether located at headquarters
or in dispersed global service locations, to a customer’s farthest
location. Usage monitoring provides the information needed to ensure a constant
stream of consumables, helping to ensure consistent output quality and well
as locking out any competitors form your account.
Join production imaging equipment manufacturers worldwide in realizing the benfits of Questra's mission-critical, intelligent device management solution. |
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