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Electricity is the lifeblood of business today. It drives machinery
in a factory and powers the data centers that almost every business
today relies on. As these data centers continue to house more and
more critical business information, downtime there has become just
as costly as downtime in a factory. In addition, mission critical
equipment is becoming more and more sophisticated. This sophistication
often takes shape in the form of advanced, sensitive computer based
equipment. These two major trends have created an entire new focus
on uptime and power quality that presents a tremendous opportunity
for a company with the right expertise and technology to take advantage
of them.
Business Challenge
How to take advantage of these trends in the era of utility deregulation
is the real challenge. Distribution and back-up generation equipment
are becoming commodities. The business challenge for these equipment
manufacturers is to augment their equipment sales with new services
revenue. Customers are demanding a move from a reactive, after the
fact, analysis of power interruptions to a preventive model that stops
interruptions before they occur. In addition, spiraling energy costs
have created a newfound interest in energy conservation and Demand
Side Management. The opportunity is huge, the challenge is to develop
the equipment and the wrap-around services to take advantage of it.
It takes a sophisticated enterprise class software solution to tie
the millions of pieces of equipment into the business processes required
to provide a top tier service offering.
The Questra Solution
Fortunately, there is such a solution. The Questra
IDM Application Suite™
allows manufacturers and software providers to substitute preventative maintenance for emergency
calls, reduce unplanned downtime and eliminate the need for frequent
on-site support.
The Questra IDM solution is powerful, enterprise software
which enables power systems equipment manufacturers, software and service providers
to monitor, manage and service their equipment remotely over the Internet,
thereby reducing unplanned site visits and increasing uptime. Real-time,
remote monitoring provides early warning of issues, replacing emergency
calls with preventative maintenance. Sophisticated analytics provide
long term trend analysis that can identify impending problems in their
infancy. Remote diagnostics deliver expert knowledge and assistance
from the technical service team, whether located at headquarters or
in dispersed global service locations, to a customer’s farthest
location. Usage monitoring provides the information and impetus for
implementing Demand Side Management, providing a concrete energy savings
to end users.
Join Power Systems companies worldwide in realizing
the benefits of Questra’s mission-critical, smart service solution. |
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