| For Medical Devices – ranging from In Vitro Diagnostics,
Healthcare Information Systems, Patient Monitoring, and Diagnostic
Imaging – the impact of change in the last decade has been enormous.
The combination of payer, regulatory, and technology changes has yielded
a landscape where relatively few medical device companies have survived
intact and thrived. The ones that thrive tend to focus on customer
satisfaction, superior equipment performance and creatively introduce
new revenue streams.
Business Challenge
The new century presents ever-greater challenges as the medical
device community as HIPAA compliance and consolidation through mergers
and acquisitions ripple through the industry.
Service represents one of the bright spots for the industry. By
improving service, a company can differentiate itself from the competition.
A service leader can seize and maintain positive momentum and customer
loyalty. Increasing overall equipment availability also remains
a top priority in this market, as equipment downtime can be extremely
costly in terms of lost opportunity and lower customer (and patient)
satisfaction.
The Questra Solution
Implementing the Questra IDM Application Suite to remotely
manage complex medical and laboratory equipment increases uptime
and brings direct savings to the enterprise bottom line. Utilizing
real-time data streams of numerous properties being tracked from
the device, enterprises optimize the service of that equipment through
higher uptime and reduced site visits. Learn about problems before
they happen through predictive maintenance. Optimize consumables
revenues through better usage monitoring. All with mission-critical
security at network, device and data levels.
That's what service means for one adopter of the Questra software, Diagnostic Products Corporation (DPC). A standout
in the In Vitro Diagnostics segment of the Medical Device market,
DPC has been a service leader with very high uptime and customer
satisfaction levels. This commitment to service has helped DPC achieve
double-digit growth in a market where many of its competitors have
seen stagnant or declining sales. Questra software is used by DPC
to remotely manage complex immunodiagnostic instruments in labs
nationwide. By tracking various properties on the equipment, and
setting up smart alerts, the technical service personnel hear about
problems sooner (and can anticipate them in advance) via the Internet
and wireless technologies, and the equipment achieves even higher
availability levels.
Similar opportunities exist in other segments of Medical Devices. Of course, with invasive intelligent devices, incorporating Questra software into existing, on-board applications will most likely mean FDA regulatory scrutiny. However, for many non-invasive service applications, Questra software can be implemented and live within a matter of months, with collaboration from Questra to ensure that device manufacturers maintain compliance with HIPAA and regulatory issues.
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