| Drug discovery is one of the most vibrant segments of the US and
world economies. Each year, the pharmaceutical industry strives to
replace revenues from drugs coming "off patent," driving
massive research and development budgets. In fact, drugs generating
over $16 billion dollars in revenue will come off patent between 2001
and 2004.
Increased competition from biotechnology startups places more pressure
on the pharmaceutical industry to accelerate their R&D spending.
Fortunately, the $800 million cost of developing a new drug translates
into a tremendous market for life sciences equipment.
Business Challenge
New life sciences equipment shrinks drug development time and reduces
costs. But these mission-critical machines are tough to maintain
and service programs are challenged by their sophisticated technology.
Manufacturers of high-throughput screening equipment, for example,
send a representative on-site every week to check on machines. When
a problem occurs, it is often difficult to diagnose without remote
access to the system. Rapid response commitments get agents onsite
quickly but lacking full information. They wait for parts delivery
and, occasionally, need to consult other experts. The process is
inefficient, expensive and prolongs downtime. To the manufacturer,
service delays are costly and waste valuable resource. For a customer,
they are worse. One pharmaceutical R&D director estimates the
cost of 24 hours of downtime at $2.7 million.
The Questra Solution
Fortunately, there is a solution. The Questra IDM Application Suite
allows manufacturers to substitute preventative maintenance for
emergency calls, reduce unplanned downtime and eliminate the need
for frequent on-site support.
The Questra IDM solution is powerful, enterprise software
which enables life science equipment manufacturers to monitor, manage
and maintain their equipment remotely over the Internet, thereby
reducing unplanned site visits and increasing uptime. Real-time,
remote monitoring provides early warning of issues, replacing emergency
calls with preventative maintenance. Remote diagnostics deliver
expert knowledge and assistance from the technical service team,
whether located at headquarters or distributed around the globe,
to a customer’s farthest location.
Join Life Science equipment manufacturers worldwide in realizing
the benefits of Questra’s mission-critical, smart service solution.
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