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Electronic control systems today are responsible for managing devices as simple as a home appliance, as complex as a NASA tele-robotics test bed and everything in-between. Buildings, industrial manufacturing machinery and tiny consumer electronics alike are now equipped with astonishing computing power. They are enabled with software applications, data storage, network connectivity and friendly user interfaces. As a result, many new product features are software-based, rather than mechanical, so time-to-market has become shorter. With heightened customer expectations of seeing new features sooner, the competitive pressures for product enhancements have also increased.
Business Challenge
Industrial customers expect reliability and uptime, and when problems occur, responsiveness and first-visit resolution. Electronic controls deliver higher reliability, but are more complex and therefore more challenging to diagnosis when systems do fail. Software updates have become a new category of maintenance task that add to service visits and downtime.
The challenge facing many manufacturers is how to take advantage of the computing power available in device control systems to enable better service and to create new product value. This requires a software solution that monitors equipment at customer sites and enterprise functionality that allows analysis of device data for service, engineering and marketing analysis.
The Questra Solution
The Questra IDM Application Suite™ allows manufacturers and software providers to substitute proactive service for emergency calls, reduce unplanned downtime and eliminate the need for frequent on-site support and software updates.
Questra provides powerful Intelligent Device Management (IDM) enterprise software. We enable equipment manufacturers to monitor, manage and service their equipment remotely over the Internet, thereby reducing unplanned site visits and increasing uptime. Real-time, remote monitoring provides early warning of issues, replacing emergency calls with preventative maintenance. Sophisticated analytics provide long term trend analysis that can identify impending problems in their infancy. Remote diagnostics deliver expert knowledge and assistance from the technical service team, whether located at headquarters or in dispersed global service locations, to a customer's farthest location.
Usage monitoring provides engineering and marketing with unprecedented access to actual data from equipment in the field, to be analyzed for planning new products or new functionality, reducing research time and accelerating time-to-market.
Join manufacturers of electronically controlled systems worldwide in realizing the benefits of Questra's mission-critical, IDM Application Suite™.
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